IT Support & Maintenance Services
Get the exact level of IT support you need for your entire system including your hardware
Our Support and Maintenance Services team offers a comprehensive portfolio of IT support, designed to keep your Enterprise IT environment up and running. Our team provides you with a single point of contact for all your support services needs. Once you place a support call into our call center, your call is logged into our system and you are provided with a case number that will stay open until you are completely satisfied. It can be very time consuming and frustrating having to deal with many, if not dozens of different support contracts, with just as many expiration dates, service providers, and levels of support. Pinpointing who is accountable for supporting each device, under what coverage, can be difficult and frustrating.
Americana Computers focuses on consolidating all your support contracts, co terminating where possible, identifying the proper level of support for each component – and maintaining the information all in one place. Our proactive approach extends the life of your IT assets, and promotes and maintains the technological efficiencies and performance of your infrastructure. With Americana Support and Maintenance Services, you can save time and resources by accessing your consolidated support contract via a single telephone number, and let us handle all your IT related headaches. We provide you with the efficient tools to decrease downtime and expense, allowing you to stay focused on your mission.